Financial Policies

ALL STAR CHEERLEADERS LTD RETURNS, EXCHANGES, REFUNDS AND CANCELLATIONS POLICY

- PLEASE READ BEFORE MAKING ANY PURCHASE

 

RETURNS/EXCHANGES -- We trust you will be satisfied with your purchase, however, if you decide the merchandise is not satisfactory, you can contact us regarding a return. We must receive written notification by email within 10 working days of the item being shipped to you to consider a return. Please contact our head office team (email: office@allstarcheerleaders.co.nz ) with any further questions regarding return of purchases. Please include “RETURN” in the subject line of your email. Our head office staff will be in touch to discuss your return or exchange requirements. PLEASE NOTE- Returns/Exchanges will be granted to those consumers whose items have not been used, worn, or washed in any way.

REFUNDS -- A request for refund due to a cancelled order or for returned merchandise must be submitted in writing via email or fax. Refunds will be granted to those consumers who submit a written request within 10 days of the original order for items that have not already been shipped. Refunds will also be granted to those consumers who have properly returned items received and the items have not been used, worn, nor washed. No refunds will be issued prior to the shipped items being returned.

CANCELLATIONS – All Star Cheerleaders Ltd reserves the right to cancel an order at anytime. In the event that the consumer wishes to cancel an order, s/he must contact head office immediately on 0800 CHEERL or (09) 444 5597 or by email to office@allstarcheerleaders.co.nz Please include “CANCELLATION REQUEST” in the subject line of any email  notification.
Refunds for cancelled orders will follow the same guidelines as stated under “REFUNDS.”